Our Privacy Policy
Red Cedar Bellingen is committed to protecting your privacy and handling your personal information in accordance with Australia's Privacy Act 1988 and the Australian Privacy Principles.
Collection of Personal Information
We may collect personal information that is necessary to provide our services, including:
Name, address, phone number and email address
Date of birth
Emergency contact details
Health history and medical information relevant to your treatment or consultation
Payment and billing information
Information provided through enquiry forms, bookings, emails, phone calls or consultations
Providing this information is voluntary; however, it may be necessary for us to deliver safe and effective services.
How We Use Your Information
Your personal information may be used to:
Provide facial treatments and clinical nutrition consultations
Maintain accurate client records
Communicate with you regarding appointments, treatment plans and follow-up care
Process payments and manage bookings
Meet legal, regulatory and professional obligations
Improve our services and client experience
We will not sell, rent or trade your personal information to third parties.
Storage and Security of Information
Client records are stored securely using Cliniko, a cloud-based practice management system designed for healthcare professionals.
Cliniko may store information on secure servers located in Australia and other jurisdictions in accordance with its privacy and security practices.
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Access to client information is limited to Red Cedar Bellingen and authorised service providers who assist in the operation of the business.
Disclosure of Information
Your personal information will only be disclosed where:
You have provided consent
It is necessary for your care and treatment
It is required or authorised by law
It is necessary to prevent a serious threat to health or safety
Access and Correction
You may request access to the personal information we hold about you and request corrections if you believe any information is inaccurate, incomplete or out of date.
Requests can be made using the contact details below.
Website Information
Our website may collect limited information such as browser type, pages visited and website usage statistics through cookies or analytics tools. This information helps us improve website performance and user experience.
You can choose to disable cookies through your browser settings.
Marketing Communications
If you subscribe to our marketing communications, you may opt out at any time by following the unsubscribe instructions or by contacting us directly.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Red Cedar Bellingen
Email: hello@redcedarbellingen.com.au
Phone: 0403488668
Changes to This Policy
This Privacy Policy may be updated from time to time. The most current version will always be available on our website.
Last updated: June 2026